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January 10, 2017

Features 

  • Polycom VVX devices now properly display duplicate lines when configured from Devices > Button Configuration Tab.

Fixes

  • Fixed a bug where Polycom devices with a corporate directory and no username or password wouldn't provision.

  • Resolved a bug where Yealink devices with multicast paging buttons and no paging zone selected wouldn't provision.

  • Some Polycom SoundPoint IP devices would reboot every night at 5pm when they grabbed their configuration files. This should no longer be happening.

  • Some Polycom SoundPoint IP devices were hearing a "chirp" when they received a voicemail that would happen every few minutes. The parameter to disable this was different on devices with older firmware and has been resolved.

  • Some Polycom SoundPoint IP devices on older firmware would display a full SIP url when they were receiving calls. This issue has been fixed.

  • You may now select a paging zone for a multicast paging button even if it does not have a label. The label for the button will default to “Zone” + whatever the paging zone is.
  • We have changed the activation button on Polycom to be a BLF (Busy Lamp Field) button rather than a speed dial button. This can attain the same functionality as before but with a BLF button it will not save to the directory, which could possibly be preserved to future configurations. Also since it's a BLF button, it will come up with a red x on it, which is because it is not currently monitoring anything, but if you push the button it will still call *23.

December 1, 2016

Features 

  • Increased stability and functionality

Fixes

  • Fixed issue where Panasonic devices for some international customers were provisioned to the wrong time zone.
  • Fixed issue where Polycom and Yealink devices were provisioned to the wrong time zone for some international customers.

November 17, 2016

Features

  • Grandstream devices will now be able to dial *17. The phone was incorrectly intercepting calls to this number.
  • Cisco and Linksys SPA devices are now able to correctly resync their configuration from the portal.
  • Enhancements to the Panasonic TGP600 and Yealink W52P configuration to enable future automated firmware upgrades.
  • Panasonic HDV 100, 130, and 230 now supported.
  • Users with a mixed environment of Yealink and Polycom devices may now benefit from multicast paging that works between these devices. A new option is available on a Paging Profile to enable this feature.
  • The VTech VSP 608 is now an officially supported device.
  • Polycom VVX Firmware 5.4.5 updates: 
    • Global changes

      • New button designs: 
        • Back Button - Red X and red hangup icons replaced by an arrow.
        • Call Counter - Black text with yellow background.
    • Home Screen
      • Directory and Forward softkeys added to the bottom of the screen. 
      • An assigned paging profile will affect the placement of your softkeys.
        • Buddies and DND are found under More softkey.
        • Paging is moved to the right and replaced with Directory.
    • Main Menu

      • Dedicated Redial icon.
    • Directory Menu
      • New menu options:
        • Contact Directory
        • Corporate Directory
        • Recent Calls
        • Buddy Status
      • Add/Edit Contact screen:
        • Back button moved to upper-left. 
        • On-screen keyboard button moved to upper-right.
    • Settings Menu

      • Basic > Preferences - Three new configurable options:
        • Call Waiting
        • Default Transfer Type
        • Idle Screen Settings
      • Directory
        • Back button is now available in each of the sub-menus. 
      • Features:
        • Forward is now a configurable option.
      • Status sub-menu: 
        • Line Key Info allows you to press a physical line key to get more information about the key.
    • New Call/Transfer screen
      • Back button added to top left corner.
      • Consultative/Blind key appears in top right corner (VVX500 and above) or as a softkey (VVX400 and below).

Fixes

  • In some cases when modifying a device in the new portal it may have caused the order of the lines to change if a line was shared on multiple devices. This has been fixed and the line ordering will remain consistent.

November 3, 2016

Features

  • A reset directory button has been added to Polycom devices in the new portal to enable clearing the directory on the phone. This functionality existing in the old portal and has now been added to the new portal as well.
  • A new feature in New Portal has been added to allow Polycom VVX devices to convert to button configuration without converting their directory items into buttons. This way users can just convert to button configuration and use BLF presence buttons, but without overwriting any of their current buttons on their devices.

Fixes

  • Fixed an issue that displayed the priority and emergency paging groups on some VVX devices that were not supposed to be able to transmit on those channels.

October 20, 2016

Features

  • There is now an option in the new Admin portal to select 'Multicast Mega Volume' on most Yealink devices. This will significantly boost the received paging volume on these devices which may be useful for large rooms or noisy environments. This feature if supported on the Yealink T19P E2,T21P E2, T23G/P, T40G, T41G, T42G, T46G, T48G, and T49G.

  • Jive now supports Polycom VVX 301, 311, 401, 411, 501, and 601
  • The dial-now delay on most Yealink devices has been increased from 2 to 4 seconds. This should help in situations where dialing a number slowly can accidentally dial the wrong number.
  • Several minor improvements have been made to button configuration in the new portal

    • Devices without hardware assigned are no longer limited to 4 lines.
    • When deleting the lines from a device that does not have configurable buttons, it will allow you to delete all lines and add new lines as needed.
    • Custom defined on phone buttons are now properly saved
    • When selecting Speed Dial with Presence button types, presence will automatically be enabled on the device
    • Order all lists of available button types for all device types in a common order
  • We now support LDAP on Yealink devices. Customers are able to configure this now through the corporate directory section of old and new portal.

Fixes

  • An issue was fixed with multicast paging. When a button is set to a multicast paging, and the paging group selected doesn't have a label, provisioning would break and cause the word "null" to be provisioned instead. This is now fixed and will show the Zone number instead of null if there is not a label.
  • An issue was fixed with buttons with type On Phone Defined's labels were being overwritten when provisioned.
  • An issue was fixed that when you converted to Button Configuration for Polycom VVX devices that it would add an extra button in portal to non-sidecar buttons. This would cause them to not provision.

October 6, 2016

Features

  • Our provisioning service will now set the appropriate hardware model on a device when the device checks in the first time. This will enable the phone to automatically update the view in the administration portal to show the proper number of buttons and configurable options after the device provisions.
  • The device Yealink CP860 is now supported in New Portal.

Fixes

  • An issue was discovered while disabling button configuration on Polycom VVX devices in the new portal. If you unchecked 'Use Jives button configuration' all lines would be removed from the device. This has been fixed and you can safely convert between using button configuration or line-only configuration.
  • Fixed multiple issues with Yealink:

    • Memory Keys and Sidecar keys now provision correctly,
    • Fixed issues with Multicast Paging button types and On Phone Defined button types not showing up in portal
    • Fixed Multicast Paging buttons provisioning incorrectly on sidecars
  • Our provisioning system was not honoring the 'disable configuration retrieval' option that can be set in the administration portal for Polycom VVXs and Yealink devices. This has been fixed and the system will no longer send updated configuration for devices that have disabled configuration retrieval.
  • When using the device combo wizard in the new portal, the information needed to ensure presence notifications work may not have been updated correctly. This has been fixed and all new devices created using the combo wizard will have the proper presence information saved.
  • For customers using the Corporate Directory feature on Polycom phones, the corporate directory was not able to search for directory entries using the attributes defined in the admin portal. This has been fixed and you can now search for entries in your corporate directory from the phone using first name, last name, and all specified telephone number attributes.
  • A bug fix has been applied for the issue of lines reversing their order in new portal, even though old portal showed the lines correctly. Now both New and Old portal display correctly, and provisioning is also correct.

September 22, 2016

Features

  • We have disabled direct IP calling on Yealink Phones. This will help prevent some issues where unknown calls are received by the phone from outside users.

Fixes

  • Several minor changes have been made to the Yealink configuration that will fix some issues with button configuration. One particular issue was that call parking spot keys were not always provisioning correctly on the phone. This has been fixed.
  • Yealink T26 and T28 devices with memory keys have been fixed to provision correctly. The buttons on the first sidecar in the portal will be used as the memory keys on the device.

September 8, 2016

Features

  • We have updated our firmware management process to enable new customers to receive the latest qualified firmware for their devices rather than using the oldest qualified firmware. This will ensure new customers receive the latest fixes and improvements without having to wait for or request a firmware upgrade.

Fixes

  • Fixed a bug with sidecar keys on Yealink not provisioning correctly. If the device has Memory Keys, extra keys that show up on the physical device that almost look like keys on a sidecar, you currently will use the first sidecar section to add those keys, and then the first actual sidecar will be provisioned starting on the second sidecar section. If the device does not have memory keys, then the first sidecar is used to provision the first sidecar, and so on.

August 25, 2016

Features

  • Firmware upgrade: All Cisco and Linksys SPA 502g, 501g, 303, 509g, 508g, 301, 504g, 512g, 514g, 525g devices for customers with 100 devices or less have been upgraded to version 7.5.7.
  • Firmware upgrade: All customers with less than 100 Yealink devices have been upgraded to the latest firmware. This includes several fixes and improvements. New functionality will be enabled on devices on this firmware in the future.
  • Improved stability and functionality

Fixes

  • Aastra model names have been adjusted. Each model is now referred to with its full model name. Example: the 57i is now expanded to the full 6757i model name.
  • Minor bug fixes


August 11, 2016

Features

  • Improved stability and functionality

Fixes

  • Vtech devices now have LLDP-MED enabled by default. This allows for discovery on the network. 
  • Several customers on the new firmware are having issues with the new failover parameters that were enabled when they have a transparent SIP proxy. We fixed one of these by disabling the onlySignalWithRegistered flag but reRegisterOn is apparently also causing issues.
  • The user may now select any type of extension (including Ring Groups, Conference Rooms, and others) as a speed dial entry without having to look it up and type it in as an external number. This change also fixes some Polycom devices that were converted to button configuration and happen to have these types of extensions already added as speed dials. The portal now displays these types of buttons correctly.

  • Vtech devices were having an issue with displaying their time correctly. This was due to a timezone misconfiguration. This has been corrected. 
  • When adding and removing lines on a device in the new portal some configuration affecting presence information could have been incorrectly updated. Now whenever adjusting lines on a device in the new portal the presence information will be correctly set and will fix any inconsistencies that currently exist.
  • An issue was introduced briefly that prevented non-Polycom devices from adding Speed Dial w/ Presence buttons to their device in the portal. This issue has been fixed and you can now correctly select Speed Dial w/ Presence as the button type again.
  • Some Yealink and Polycom devices were unable to retrieve their proper configuration from our provisioning service. Some of the newer changes in provisioning may not have been available such as button configuration on Polycom devices. This affected only a small subset of customers. The issue has been addressed and the devices should now be able to retrieve their proper configuration.
  • Previously when upgrading devices on a domain, if any devices were added in the future they would be on the old firmware. This change fixes that so new devices will be on the new firmware.

July 28, 2016

Features

  • There is a new option for selecting between Buddy Watch and BLF presence button types in portal for Polycom VVX devices.
  • Polycom devices that are on our latest supported firmware will now benefit from a more stable failover between outbound proxies.
  • Vtech devices were receiving an incorrect path to their firmware file. This is now resolved.
  • There is now a way to update all presence button types in portal to be either BLF or Buddy Watch.
    • This was implemented initially for allowing customers to get around the BLF beeping issue, so customers who want to revert their buttons back to Buddy Watch so they don't hear the Call Waiting beep. This feature allows them to change all their presence buttons at once.

Fixes

  • Previously when upgrading devices on a domain, if any devices were added in the future they would be on the old firmware. 
    This change fixes that so new devices will be on the new firmware.
  • Some Yealink and Polycom devices were unable to retrieve their proper configuration from our provisioning service. Some of the newer changes in provisioning may not have been available such as button configuration on Polycom devices. This affected only a small subset of customers. The issue has been addressed and the devices should now be able to retrieve their proper configuration.
  • An issue was introduced briefly that prevented non-Polycom devices from adding Speed Dial w/ Presence buttons to their device in the portal. This issue has been fixed and you can now correctly select Speed Dial w/ Presence as the button type again.
  • When adding and removing lines on a device in the new portal some configuration affecting presence information could have been incorrectly updated. Now whenever adjusting lines on a device in the new portal the presence information will be correctly set and will fix any inconsistencies that currently exist.
  • Vtech devices were having an issue with displaying their time correctly. This was due to a timezone misconfiguration. This has been corrected.

July 14, 2016

Features

  • Added support for centrally provisioning and configuring new Polycom VVX 301, 401, 501, and 601 devices in the portal.
  • Added support for configuring per-device and per-pbx outbound proxies. The new outbound proxies may be configured in the new portal.

Fixes

  • For existing Polycom VVX devices using line-only configuration there will be a new checkbox in the new portal allowing the user to switch from line-only configuration to full button configuration. This process will take the known directory entries that would show up as speed dials on the phone and convert them in to buttons automatically making the process to convert to button configuration much smoother. 

  •  Some Polycom devices had trouble generating their extension or directory files when using the new provisioning service when the stored directory had multiple entries using the same speed dial number or contact number. This may have caused them not to get their correct button configuration or directories. These types of directories are now handled correctly and duplicate entries are pruned in order to generate a proper configuration file.

  •  Several Yealink devices were previously given incorrect paths to retrieve and upgrade their firmware. This has been fixed and the devices should now be able to get their firmware. This may result in some devices changing firmware versions if they were not already on the Jive supported version. 

    • Affected Devices: Yealink T19P, T19P E2, T20P, T32G, T38G, T40P, T41P, W52P

  • Some Yealink T23G devices using factory default firmware were not able to retrieve their configuration. This has now been fixed and all T23G devices should be able to retrieve their configuration.

  • A convert button has been added to portal that allows a customer with a Polycom VVX device to provision using Button Configuration, allowing them to place buttons wherever they want to on the device. This button also has a revert mode to it, where it will take the device back to lines only, just in case they desire to go back to old functionality.

June 30, 2016

Fixes

  • Some Yealink W52P devices were unable to retrieve their configuration for a while. This has been fixed and they should be able to retrieve their updated configuration.

June 16, 2016

Features

  • All VTech VSP715/725/735 and 600 devices should now be on firmware version 1.1.1.1 which provides bug fixes and additional features. 

Fixes

  • Some Panasonic devices may not have been upgrading their firmware correctly. There was an issue identified in the configuration parameters sent to the phone which has been fixed and firmware upgrades should happen correctly now.
  • Yealink timezones were incorrectly configured for a few days. This issue has been fixed and times will now show up correctly.

June 2, 2016

Features

  • The T49G has been added to Jive's centralized provisioning service. See the supported phone feature matrix to determine which features are supported. 
  • Added ability to turn off button configuration on a VVX device in order to go back to using basic line configuration and manual buddy list management. This is available in the new portal only. This is a one time change. After you switch to line based configuration you will need to delete the device profile and re-create it to use button configuration again. 
  • VTech Firmware 1.1.1.1 is now available for the VSP 715, 725, and 735 phones. To upgrade just reboot your device and it will update to this version.

Fixes 

  • Some Polycom VVX devices may have had incorrect labels applied to speed dial buttons. This has been fixed and the labels should be correct now. 

May 19, 2016

Features

  • Line ordering when you have more than 11 lines on a Polycom VVX has been fixed. 

Fixes

  • Speed Dial With Presence buttons may have appeared in the wrong order on some Polycom VVX devices. This has been fixed and the buttons will now appear in the correct order. 

May 5, 2016

Features

  • User can now configure Line Silent buttons on Polycom VVX devices that use button configuration. 
  • User can now configure Speed Dial buttons on Polycom VVX devices that use button configuration. 

Fixes

  • Yealink clocks are now properly adjusted to account for daylight savings time in all timezones. 
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