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Beware the Ides of March!

On March 15th, 2017 this page will disappear. In our ongoing efforts to make our manuals easier to find and navigate, and perhaps a bit easier on the eye, Jive has launched the Jive Resource Center. All the same manuals that you’ve been using here on the wiki are now available on that site.

To link immediately to this page in the Jive Resource Center, please click here!

Click here for Jive Web documentation.

February 6, 2017

Features

  • The team was last seen covered in paint and rearranging furniture in the back room.

Fixes

  • We've set out a few moth balls to try and deter further bugs.

January 10, 2017

Features

  • You will now be advised on what to do when your browser is no longer able to relay audio or video media.  

  • Added a Terms of Service Agreement.

  • Input/Output settings in Jive Web will now be saved locally—so you don't have to reselect them every time you enter the application.

Fixes

  • An error appears notifying you when a invalid character is used when dialing a phone number.

  • Phone numbers under the History Tab have been given standardized formatting. Hopefully everyone will now be on the same page.

  • The warm transfer button has been disabled until after both calls have been connected in order to prevent calls from being dropped.

  • Resolved bug keeping the Warm Transfer and Cancel buttons in the Transfer menu from working. Now your calls will no longer be left out in the cold.

  • Resolved bug concerning pasting in phone numbers.

  • Resolved bug relating to previous numbers being called when you hit "Enter" on your keyboard.

November 28, 2016

Features

  • Three-way calls are now supported—click the plus icon during an active call or drag and drop one active call to another.

Fixes

  • Replaced voicemail indicator bubble with plain white text.
  • Fixed the new contact and voicemail button tooltips.
  • Fixed issue where the history indicator was overlapping the new contact button.
  • Minor bug fixes

November 18, 2016

Features

  • Optimizations to resolve issues for users having problems loading large quantities of SMS conversations
  • Add Contact icon added to left navigation
  • Add Contact button on right panel for unknown phone numbers
  • Ability to edit a contact
  • Shift + enter to create a new line in a Chat or SMS
  • Updated Silent mode to “Do Not Disturb"
  • Users can now monitor a contact's presence when forwarding calls. 
  • Enhanced memory usage and cache management for presence monitoring
  • Users can now monitor contacts' presence while in a conference call.
  • Generally improved performance of the presence monitoring feature

Fixes

  • Minor bug fixes

November 4, 2016

Features

  • After a contact is deleted, history activities for that contact show "contact not found".
  • Now when the user goes into a contacts profile and no messages exist the user will see a placeholder listing what is available.

  • When no favorites exist the user will see a message telling them they can add favorites.

  • Jive Web will now flash a quick popup when the UI starts showing the user's selected device.

  • Emails are now clickable in the profile and will open to the user's native email client.

  • When Jive Web services are down or an error has happened trying to load the user's account, the user should now see the proper error messaging
  • Now when you have multiple contacts that match the same phone number we allow you to see both matches on the contacts page.
  • For select accounts Jive Web has integrations with Mindbody and Loygen built into the app; users can have these turned on for their PBX by contacting the client team here at Jive.

Fixes

  • Users can now send SMS to unknown contacts.
  • Toast notifications appearing for conversations messages
  • Fixes system toast notifications for incoming sms

October 17, 2016

Features

  • After a contact is deleted, history activities for that contact show "contact not found"
  • Improved stability and functionality 

Fixes

  • Fixed system toast notifications for incoming SMS
  • Minor bug fixes

October 3, 2016

Features

  • Improved stability and functionality 

Fixes

  • Minor bug fixes

September 19, 2016

Features

  • Improved stability and functionality 

Fixes

  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being invited into a conference through the portal. 
  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being transferred. 
  • Minor bug fixes

September 6, 2016

Features

  • Top right app menu there is now a list of the user's devices to select from.
  • All calls will be shown in Jiveweb; calls will however only be made in Jiveweb unless another app has been selected.
  • When the user clicks to call voicemail now the dialer is automatically pulled up.
  • Now when the user search to transfer there is a "VM" button next to the contact to send them directly to Voicemail.
  • Improved stability and functionality

Fixes

  • Minor bug fixes

August 22, 2016

Features

  • The search bar has been moved to the left sidebar and will now be positioned under calls and above the two tabs on the left side.

  • Users can now go to the audio settings tab and scroll to notification sounds to select the sound played while receiving a text notification.

  • Users can now see a voicemail waiting indicator showing the number of waiting missed voicemails. When clicked, the user's voicemail will automatically be called and a dial pad shown. 

Fixes

  • Fixed issue so that the greeting no longer says "Good morning" in the afternoon.
  • Fixed issue so that only missed calls get added to the bell in the navbar
  • Fixed issue so that History is no longer created twice when callee rejects call
  • Fixed issue so that If user already has a call on hold and places another call, the first call now remains on hold
  • Many minor bug fixes relating to improving the user's experience in dragging and dropping transfer calls.

August 15, 2016

Features

  • A badge now appears above the Voicemail button to indicate how many voicemails the user has waiting. 
  • Clicking on "Voicemail" now initiates a call to *99 to take the user to their voicemail inbox. 
  • Users can now dial out from their keyboard instead of just using the dial pad on the screen. 
  • Improved stability and functionality

Fixes

  • Fixed issue regarding half second delay between dialing and a call being placed. 
  • Fixed issue where an outgoing call in History would duplicate when rejected.
  • Fixed issue where a call would be forced off of hold while a second call was being placed.
  • Fixed issue regarding missed calls being miscounted and listed incorrectly.
  • Fixed issue regarding toast notifications incorrectly routing the user.
  • Fixed issue regarding a call on hold being taken off of hold when beginning a warm transfer.
  • Minor bug fixes

August 1, 2016

Features

  • Call history is now kept on a per computer/browser basis, and is shown under history on the left side. 
  • Improved stability and functionality

Fixes

  • Transfer icons changed to text when transferring calls. 
  • Minor bug fixes

July 18, 2016

Features

  • Users can now switch which speakers audio comes out of. This can be done in call or from the settings menu
  • Call history now being kept on a per computer/browser basis. It shows under history on the left side.
  • User can now switch the input and output for mics via the Input/Output tab under "Settings". 
    • User can click the gear icon on the profile page of the callee to change this setting for that call alone.

Fixes

  • Mixed-case usernames can now log into newer applications. 
  • Minor bug fixes

July 4, 2016

Features

  • Option to turn off all sounds added under top right menu under “silent mode option now available”
  • User can now go into the settings menu from the top right app menu and see a tab called "Audio". From there the User can select a ringtone and the volume for all sounds.
  • Improved 

Fixes

  • Ringtone and volume of all sounds can now be adjusted in "settings"
  • Call stability issues should now be fixed and reliable
  • Minor bug fixes

June 20, 2016

Features

  • When a call is missed the browser tab will now display the number of missed calls next to the application name, ie "(3) Jiveweb”
  • Improved stability and functionality

Fixes

  • Minor bug fixes

June 6, 2016

Features

  • User can now add, delete, view and search for personal contacts

Fixes

  • Minor bug fixes

May 23, 2016

Features

  • When receiving a message in Jive Web now a badge appears next to history showing the number of unread messages currently in the queue
  • On the Dashboard view, when typing in a phone number or extension, the user can press enter to automatically place the call and take the user to the profile view for that contact
  • There is now a record of all calls that have come in and out from your Jive phone. On the top right in Jive Web is now a bell icon. After a call has been connected, click this icon and a drop down will appear with your call history.
  • User can reject an incoming call to send it straight to voicemail

Fixes

  • Minor bug fixes

May 9, 2016

Features

  • Users not yet authorized to use JiveWeb will be given a link to email in order to request an invite to the Private Beta.

Fixes

  • Minor bug fixes

Starting Features

  • Favorites
  • Personal Contact (create, view)
  • Message History
  • SMS/Chat
  • Profile View
  • Presence for PBX contacts
  • Contact Search
  • Switch PBX
  • Switch lines within PBX
  • Language support (English, Espanol, Portugese)
  • Call history
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