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Click here for Jive's Integrations documentation.

January 10, 2017

Features

Google Chrome

  • Continued tinkering behind the scenes to make this integration better all the time.

Salesforce 

  • We’ve crafted a widget that needs to be installed in order to correct some issues with creating accounts on Salesforce via the integration.

Fixes

Google Chrome

  • Quietly working out bugs in the green room so they never show up on stage.

Salesforce 

  • Managed to squash a few bugs and dispose of them before you noticed.

November 28, 2016

Features

Google Chrome

  • Enabled test ring option for all devices within settings. This allows users to ring a line/device to test its connectivity.
  • Automatic device selection for users with only one registered device.
  • Improved stability and functionality

Salesforce 

  • Users are notified when:
    • A line is selected or switched.
    • Realtime websocket is disconnected.
    • Realtime websocket recovers correctly.
  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

November 18, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue regarding memory leaks
  • Minor bug fixes

Salesforce 

  • Fixed issue regarding memory leaks
  • Minor bug fixes

November 4, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

October 31, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue where phone number formatting caused click to call to fail
  • Minor bug fixes

Salesforce 

  • Fixed issue where phone number formatting caused click to call to fail
  • Minor bug fixes

October 17, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Presence, call forwarding scenario now supported.
  • Minor bug fixes

Salesforce 

  • Presence, call forwarding scenario now supported.
  • Minor bug fixes

October 5, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

September 19, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being invited into a conference through the portal. 
  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being transferred. 
  • Minor bug fixes

Salesforce 

  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being invited into a conference through the portal. 
  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being transferred. 
  • Minor bug fixes

September 6, 2106

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • New font for the whole application, better look and more readable.
  • New icon colors indicating the call direction, even on an active call.
  • Better experience while selecting a backlog call.
  • Better experience with the buttons new look and colors.
  • More readable select labels.
  • Better looking select dropdown.
  • Incoming/Outgoing indicators with animated gif.
  • New call button design.
  • Better looking Jive logo.
  • Legacy Salesforce app has been taken down; links on how to update are listed for those who haven't updated yet.

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Minor bug fixes

August 22, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • User Interface updated and improved
  • User can now set customized time for their call history to clear out via Settings in increments of 1 Hour, 2 Hours, 1 Day, 2 Days, and 1 Week.
  • User now has the option to "Discard All" calls in their backlog
  • Improved functionality and stability

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Fixed issue where outbound calls were not logging properly into the backlog
  • Fixed issue regarding instances where History was logging caller ID as "unknown"
  • Minor bug fixes

August 8, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • User can now set customized time for their call history to clear out via Settings in increments of 1 Hour, 2 Hours, 1 Day, 2 Days, and 1 Week.
  • User now has the option to "Discard All" calls in their backlog
  • Improved functionality and stability

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Fixed issue where outbound calls were not logging properly into the backlog
  • Fixed issue regarding instances where History was logging caller ID as "unknown"
  • Minor bug fixes

July 25, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

July 11, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue causing call notifications to fail 
  • Minor bug fixes

Salesforce

  • Minor bug fixes

June 27, 2016

Features

Google Chrome

  • Added ability to test and delete duplicate endpoints the Extension 
  • Refresh list after is deletion is complete
  • Manual refresh implemented
  • Improved stability and functionality

Salesforce

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Minor bug fixes

June 13th, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • User can now write notes for each call and switch between them without losing said notes
  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Minor bug fixes

May 30, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • User can log information while on an active call
  • Notification at the top of the app now visible when WebSocket connection is lost. 
  • Spanish support added
  • Portugese support added
  • Users can now have multiple tabs open at a time and see active call reflected on each of the tabs.
  • Users can now sync discarded items throughout all the open tabs.
  • Users can now focus on active call not allowing them to toggle between calls when on an active call.

Fixes

Google Chrome

  • Adjusted Login view and added corresponding text to Sign in Button
  • Minor bug fixes

Salesforce

  • When signing in, user can view a notification indicating how long until the next version of the widget is ready once daily
  • Minor bug fixes

May 2, 2016

Features

Google Chrome

  • Portugese language support has been released as part of version 1.2.9 to the Chrome Web Store
  • Improved stability and functionality

Salesforce

  • Customers are now able to see a call direction indicator that tells them the direction of the call (outbound/inbound), in both History tab and Backlog items.

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Users are now able to see an icon indicating the direction of each recorded call.

    • Outbound : Arrow from left to right

    • Inbound : Arrow from right to left

April 18, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • Improved ability for user to toggle between calls. 
  • Improved functionality and stability

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Fixed issue regarding logging out
  • Fixed issue regarding call notes not logging properly
  • Fixed issue where a call's matching account would only appear when the call ended. 
  • Fixed issue where multiple old calls would be discarded 
  • Fixed issue regarding multiple account matches
  • Minor Bug fixes

April 4, 2016

Features

Google Chrome

  • Spanish language support added 
  • Improved stability and functionality

Salesforce

  • Improved call logging interface
  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue regarding duplicate call pops
  • Minor bug fixes

Salesforce

  • Fixed issue where calls weren't showing in the backlog
  • Fixed issue regarding backlog items not being created properly
  • Minor bug fixes

March, 2016

Features

  • Spanish language support has been added 
  • Fixed issue of duplicate web pops
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