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Beware the Ides of March!

On March 15th, 2017 this page will disappear. In our ongoing efforts to make our manuals easier to find and navigate, and perhaps a bit easier on the eye, Jive has launched the Jive Resource Center. All the same manuals that you’ve been using here on the wiki are now available on that site.

To link immediately to this page in the Jive Resource Center, please click here!

Click here for Jive's Integrations documentation.

February 6, 2017

Features

Redtail

  • Updated Start and End Date/Time to match your time zone when creating an Activity.

Salesforce 

  • Added “Line Selected” label on home page header section.

  • Added toast notifications for when the websocket connects successfully.

  • Added toast notification for when the websocket disconnects.

  • Added toast notification for when a call log is saved successfully.  

  • Added toast notification for when there’s an error while saving a call.

  • Repaired toaster, made sure butter and jam were at the ready.

  • Header takes less space now.

  • If the integration cannot detect a line that will allow you to make outgoing calls, you’ll be automatically logged out.

  • When you first select a line, it’ll be outlined in red.

Fixes

Redtail

  • Fixed bug that prevented the creation of a new Activity.
  • Spayed bug that prevented opening a saved Activity on Redtail.
  • Updated start and end date/time to use the user time zone when creating an Activity.
  • Fixed bug where an incoming call was not showing the associated customer though the search by phone number.

January 10, 2017

Features

Google Chrome

  • Continued tinkering behind the scenes to make this integration better all the time.

Salesforce 

  • We’ve crafted a widget that needs to be installed in order to correct some issues with creating accounts on Salesforce via the integration.

Fixes

Google Chrome

  • Quietly working out bugs in the green room so they never show up on stage.

Salesforce 

  • Managed to squash a few bugs and dispose of them before you noticed.

November 28, 2016

Features

Google Chrome

  • Enabled test ring option for all devices within settings. This allows users to ring a line/device to test its connectivity.
  • Automatic device selection for users with only one registered device.
  • Improved stability and functionality

Salesforce 

  • Users are notified when:
    • A line is selected or switched.
    • Realtime websocket is disconnected.
    • Realtime websocket recovers correctly.
  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

November 18, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue regarding memory leaks
  • Minor bug fixes

Salesforce 

  • Fixed issue regarding memory leaks
  • Minor bug fixes

November 4, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

October 31, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue where phone number formatting caused click to call to fail
  • Minor bug fixes

Salesforce 

  • Fixed issue where phone number formatting caused click to call to fail
  • Minor bug fixes

October 17, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Presence, call forwarding scenario now supported.
  • Minor bug fixes

Salesforce 

  • Presence, call forwarding scenario now supported.
  • Minor bug fixes

October 5, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

September 19, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being invited into a conference through the portal. 
  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being transferred. 
  • Minor bug fixes

Salesforce 

  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being invited into a conference through the portal. 
  • Fixed presence monitoring issue where a user would be shown as busy incorrectly while being transferred. 
  • Minor bug fixes

September 6, 2106

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • New font for the whole application, better look and more readable.
  • New icon colors indicating the call direction, even on an active call.
  • Better experience while selecting a backlog call.
  • Better experience with the buttons new look and colors.
  • More readable select labels.
  • Better looking select dropdown.
  • Incoming/Outgoing indicators with animated gif.
  • New call button design.
  • Better looking Jive logo.
  • Legacy Salesforce app has been taken down; links on how to update are listed for those who haven't updated yet.

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Minor bug fixes

August 22, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • User Interface updated and improved
  • User can now set customized time for their call history to clear out via Settings in increments of 1 Hour, 2 Hours, 1 Day, 2 Days, and 1 Week.
  • User now has the option to "Discard All" calls in their backlog
  • Improved functionality and stability

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Fixed issue where outbound calls were not logging properly into the backlog
  • Fixed issue regarding instances where History was logging caller ID as "unknown"
  • Minor bug fixes

August 8, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • User can now set customized time for their call history to clear out via Settings in increments of 1 Hour, 2 Hours, 1 Day, 2 Days, and 1 Week.
  • User now has the option to "Discard All" calls in their backlog
  • Improved functionality and stability

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Fixed issue where outbound calls were not logging properly into the backlog
  • Fixed issue regarding instances where History was logging caller ID as "unknown"
  • Minor bug fixes

July 25, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce 

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce 

  • Minor bug fixes

July 11, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue causing call notifications to fail 
  • Minor bug fixes

Salesforce

  • Minor bug fixes

June 27, 2016

Features

Google Chrome

  • Added ability to test and delete duplicate endpoints the Extension 
  • Refresh list after is deletion is complete
  • Manual refresh implemented
  • Improved stability and functionality

Salesforce

  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Minor bug fixes

June 13th, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • User can now write notes for each call and switch between them without losing said notes
  • Improved stability and functionality

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Minor bug fixes

May 30, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • User can log information while on an active call
  • Notification at the top of the app now visible when WebSocket connection is lost. 
  • Spanish support added
  • Portugese support added
  • Users can now have multiple tabs open at a time and see active call reflected on each of the tabs.
  • Users can now sync discarded items throughout all the open tabs.
  • Users can now focus on active call not allowing them to toggle between calls when on an active call.

Fixes

Google Chrome

  • Adjusted Login view and added corresponding text to Sign in Button
  • Minor bug fixes

Salesforce

  • When signing in, user can view a notification indicating how long until the next version of the widget is ready once daily
  • Minor bug fixes

May 2, 2016

Features

Google Chrome

  • Portugese language support has been released as part of version 1.2.9 to the Chrome Web Store
  • Improved stability and functionality

Salesforce

  • Customers are now able to see a call direction indicator that tells them the direction of the call (outbound/inbound), in both History tab and Backlog items.

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Users are now able to see an icon indicating the direction of each recorded call.

    • Outbound : Arrow from left to right

    • Inbound : Arrow from right to left

April 18, 2016

Features

Google Chrome

  • Improved stability and functionality

Salesforce

  • Improved ability for user to toggle between calls. 
  • Improved functionality and stability

Fixes

Google Chrome

  • Minor bug fixes

Salesforce

  • Fixed issue regarding logging out
  • Fixed issue regarding call notes not logging properly
  • Fixed issue where a call's matching account would only appear when the call ended. 
  • Fixed issue where multiple old calls would be discarded 
  • Fixed issue regarding multiple account matches
  • Minor Bug fixes

April 4, 2016

Features

Google Chrome

  • Spanish language support added 
  • Improved stability and functionality

Salesforce

  • Improved call logging interface
  • Improved stability and functionality

Fixes

Google Chrome

  • Fixed issue regarding duplicate call pops
  • Minor bug fixes

Salesforce

  • Fixed issue where calls weren't showing in the backlog
  • Fixed issue regarding backlog items not being created properly
  • Minor bug fixes

March, 2016

Features

  • Spanish language support has been added 
  • Fixed issue of duplicate web pops
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