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Beware the Ides of March!

On March 15th, 2017 this page will disappear. In our ongoing efforts to make our manuals easier to find and navigate, and perhaps a bit easier on the eye, Jive has launched the Jive Resource Center. All the same manuals that you’ve been using here on the wiki are now available on that site.

To link immediately to this page in the Jive Resource Center, please click here!

Click here for Admin Portal documentation.

February 6, 2017

Features

  • A new System Settings was added into Admin Portal to make call parking callback timeout configurable. It defaults to 5 minutes but, this can be changed at will. Think of it like auto-LoJacking a car.

  • Call recordings will now have additional data, such as unique call identifiers, stored and available for upload.

Fixes

  • You have the opportunity to try three times to reach the intended extension in the dial-by-name directory. The first two do in fact count.  

January 10, 2017

Features

  • Efforts continue to try and make your life easier-- there’s a “Save & Resync” button now available on the Device Detail page.

  • Wondering how long it’s been since everything was last provisioned? There’s now a timestamp listed next to the Resync icon on the Device Detail page.

  • The message 'Resync request sent' after a resync request is sent (like you do), next to the 'Last Provisioned' on the Device Detail page.

  • It is now possible to configure the length of time a call can be in a call parking spot before it is returned to the device that put it there. If only finding cars in a parking lot was this easy.

  • My.jive.com now remembers the last PBX visited, so a bookmark will go to that instead of the first PBX in the list

  • Added infinite scrolling when there are more than50 entries in the extension drop down menu (Devices > Button Configuration Tab). Because that is how we scroll.

  • Made a few changes to the Admin Portal's colors, text, etc. Enjoy the view!

  • We’ve changed up the UI for adding and selecting hold music in New Admin portal to match that of legacy portal.

Fixes

  • Fixed an issue where external numbers could not be added to line dial plans.

  • Resolved bug preventing the user creation wizard from working in New Portal.

  • Fixed bug that resulted in users not being able to be deleted

  • Fixed issue that prevented lines and devices from being deleted if a line on the device was logged into a queue.

  • The voice prompt in a dial by name directory now says, "Enter the first three letters of your party's first or last name" to better match how the process actually works.

  • Resolved bug where having dashes in a listed external number would cause a given line's dial plan to fail.

  • Resolved bug where the "access denied" sound clip would play in English, even if the language had been changed on the PBX or line.

  • Resolved bug where if a shared voicemail box was attached to ring group or line, you could not delete the box.

  • Super Admins are now asked to confirm their decision when they attempt to remove their own privileges or change their JiveID. It's a big step—we just want you to be sure you know what you're doing.

  • Our Dial Plan Editor has returned from summer school and now speaks all the same languages as the rest of Admin Portal adding Canadian French, German, and UK English to its repertoire.

  • Fixed issue preventing admins from saving changes.

  • Fixed bug where the SMS tab would be visible on a PBX even if it wasn't enabled.

  • When adding an agent to a call queue, lines for that agent will now display the related device (e.g. Polycom VVX 500). If the line is connected to Jive Web or Jive Mobile, "Jive App" will be displayed. Heads up: if you've got multiple devices of the same make and model attached to the same extension, the list might still be confusing.

  • Resolved issue so that it's now possible to remove someone from a conference room via their extension number.

  • Fixed bug that caused the system to announce hold times in English, rather than whatever the selected language is.

  • Fix issue that would prevent calls from being made if the Default Area Code was left empty within System Settings.

  • When server-side call forwarding is enabled on a line (*72), callers routed to that line through a simple dial node are now forwarded appropriately.

December 15, 2016

Features

  • Infinite scrolling now available when there are more than 50 entries in the dropdown menu under Line/Speed Dial (under Device/ Button Configuration). Because that is how we scroll.

  • Various UI improvements in Admin Portal.

Fixes

  • Bug existed where if a shared vm box was attached to rg/line, you could not delete the box. Now you can.
  • Dial-by-Name Directory now says "Enter the first 3 letters of your party's first or last name".
  • Fixed a bug where having dashes in a listed external number would cause a given line's dial plan from following through. 
  • Fixes issue where the sound clip "access denied" would be played in english even when the language was set to non-english.

December 1, 2016

Features

  • Minor changes to the user interface (UI).

  • Improved error alert style in the new admin portal.

  • From a list view (devices, users, etc.), right-click an item name to open its configuration settings in a new tab or window. Note: This does not work on lists where only in-line editing is allowed (call filters, dial plans, etc.).

  • Infinite scrolling added to extension dropdown menus.

Fixes

  • Fixed issue where uploaded hold music files were not playing when selected on a line.

November 17, 2016

Features

  • Improved stability and functionality

Fixes

  • Fixed an issue that would use the wrong permissions for a blind transfer.
  • Minor bugs

November 3, 2016

Features

  • Platform admin now can turn on the flag "Allow customers to designate low-usage devices" under System Settings/Hidden tab. Then customers can designate devices as low-usage devices under Device/Device Settings tab.

Fixes

  • Once "Shared Line" is enabled, the radio selection "Use the device's station label" under "Name" is disabled.

October 20, 2016

Features

  • The schedule now has a timepicker that allows specific times to be set. It also now will display the times in the common time format for the language set on the PBX

  • Search results for list pages, such as devices and lines, are now bookmarkable and can be accessed via the browsers history.

Fixes

  • The Set Language node now saves correctly in New Portal.
  • A spinner will show during the save action of an item in a list display.

October 6, 2016

Features

  • New Portal parity that provides and improves the parity with the old portal in terms of Voicemail and Voicemail Access tab under Line/Ring Group/Shared Voicemail Box.
  • 'Last Provisioned' time is now displayed on the device list.

Fixes

  • Fixed issue where certain numbers in Brazil could not be dialed without dialing its country code. 
  • Made the adding/removing ring steps work in Line/Dial Plan tab.
  • It is now possible for admins to select the format to save voicemail attachments in

  • Fixed the Holiday Scheduler to be in line with other editable lists on portal. Also fixed a time zone bug that it had

September 22, 2016

Features

  • When a user enables 'Show Conference Phone Numbers' on the portal, all phone numbers routed to this conference will show up.
  • Billing Permissions can only be modified when the billing feature is enabled on the pbx.

Fixes

  • Fixed issue where scrolling to the bottom of the Button Configuration screen moved footer
  • When using Safari, a prompt will appear directing the user to press  ⌘+C to copy the conference bridge link in both the conference bridge list and the general tab. This prompt will also appear when the user needs to copy the username/password in the Device/Hidden Options tab.

September 8, 2016

Features

  • Portal is now supported on IE 11. However, launching 'Visual Conferencing' directly on IE 11 is not supported yet.
  • When the domain is not jive.com, Visual Conferencing and links to Contact Center will be hidden.
  • Customers can now configure SMS permissions on New Portal

Fixes

  • Calls toward Jive's platform on a SIP trunk now properly include the Caller ID.
  • Fixed issue that would prevent sound clips and hold music files from being played again after initially being played.

August 25, 2016

Features

  • Admin users can now grant billing view and payment rights to other users
  • Increased stability and functionality for the Device list

Fixes

  • Fixed issue where searching for direct phone numbers wasn't working
  • Fixed issue where lists of phone numbers wouldn't load beyond the first page
  • Fixed issue regarding speed dial configurations not loading properly within New Portal
  • Fixed configuration issue that broke Shared Voicemail Boxes if modified from the new Admin Portal.

August 11, 2016

Features

  •  Caching is implemented in Admin Portal Client to improve performance.
  • The user page now lists all devices that the user is assigned to and clicking on the device will take you to that devices page
  • Edge browser is now supported on Admin Portal, with the following known issues:
    • Users cannot currently play media on Admin Portal while using Edge.
    • Visual Conferencing is not currently supported by Edge.
  •  There in now a button to resync the device on the device page in addition to the devices page

Fixes

  • Fixed issue where timezone drop down menus did not show any timezones.

  • Fixed issue regarding call loops

  • Fixed issue regarding the wrong Hold Music Playlists being played
  • Fixed issue where scrolling to the bottom of the Button Configuration screen moved footer
  • Fixed bug that prevented some extensions from being updated. 
  • Fixes issue where dialing without country and area codes when a line's region differed from the PBX region would fail to complete.

July 28, 2016

Features

  • Added new feature that allows admins to setup an IP address that all outbound proxy requests will go through for a PBX/device. This replaces registration proxies and will allow for the usage of JBC equipment at customer sites. The proxies are created in system settings in new portal under the Outbound Proxy tab and consist of an IP address, a name, and the protocol to be used.
  • When creating/changing an extension number on Line and Conference Bridge, reserved numbers from the related regions, which are the union of region of the pbx and all extensions, are not allowed.
  • When changing the region of PBX, the system will check whether any existing extension number is a reserved number in the new region. A warning will display if this is the case.
  • When changing the length of the extension digits, the system will check whether any new number is a reserved number and a warning will display if this is the case.

Fixes

  • Fixed bug that resulted in ring groups with external numbers being corrupted when saved in new portal

  • Mixed-case usernames can now log into newer applications
  • Modified description typo in the Admin Portal queue section from "Allow new callers to empty queue" to "Allow new callers into empty queue".
  • Minor bug fixes

July 14, 2016

Features

  • Portal is now supported on IE 11. 
    • Launching 'Visual Conferencing' directly on IE 11 is not supported yet.
  • Portal is now supported on Safari. 
    • Media play (hold music, sound clip) is not yet supported on Safari. A popup will shown to inform the user of this limitation.
  • Added new feature that allows admins to setup an IP address that all requests will go through for a PBX/device. This replaces registration proxies and will allow for the usage of JBC equipment at customer sites. The proxies are created in System Settings in New Portal under the Outbound Proxy tab and consist of an IP address, a name, and the protocol to be used.

Fixes

  • Minor bug fixes

June 30, 2016

Features

  • Customers can now choose to play ringing or hold-music for callers waiting in queues.
  • Added ability to set default corporate directory in System Settings
  • Added warning when deleting a DID for the following affected areas: 
    • Line Caller ID
    • Fax Machine Caller ID
    • Dial Plans
    • PBX Default Caller ID
  • Added Registration Server under Device/General tab and System Settings to New Portal

Fixes

  • Fixed issue with scrolling through hold music playlist
  • Added link to Visual conferencing on the Conference Edit page
  • Added ability for user to use their keyboard to select items on searches
  • Fixed button lables for changing languages in new Portal
  • Fixed issue that didn't allow New Portal to load PBX ID with "/" listed at the end. This should work fine now. 
  • Fixed Drag-and-drop feature for hold music in Firefox
  • Fixed music player control progress slider in Firefox
  • Fixed issue with new proxy under System Settings's Proxies tab so the PROTOCOL selector would show UDP default
  • Fixed Save Button issue when creating new proxy so it responds properly
  • Fixed Proxies Tab under System Settings where PROTOCOL would display error
  • Minor bug fixes

June 2, 2016

Features

  • Schools etc can reassign their low-usage phones with greater ease
  • Firefox is now supported for Admin Portal
  • Added the ability to add multiple email addresses for outbound E911 email notification. Up to 10 email addresses.
  • Generate region-specific ringback tone for UK, Germany, France, and Spain when that region is selected for the extension.
  •   Added warnings when deleting proxies referenced by UACs (User Access Controls)

Fixes

  • Admin pin must be saved successfully before conference link is shown.
  • Fixed instructions for Virtual Fax Machine in New Portal
  • Corrected line ordering when editing a device with line configuration in New Portal
  • Fixed issue where when a user deletes an extension of an agent of a call queue. It is now flagged on the pop-up list of referencing entities. 
  • Fixed issue in Firefox where two overlapping boxes would appear when trying to create a new playlist
  • Minor bug fixes

May 19, 2016

Features

  • Increased functionality and stability

Fixes

  • Fixed the way to set the Speed-Dial button on Device/Button Config page.
  • Minor bug fixes

May 5th

Features

  • Added localized language support for international customers using the portal web site and voice prompts.
  • Added Super User tag to user view in new portal.

Fixes

  • Fixed the way how customer can set the Speed-Dial button on Device/Button Configuration page.

  • Added Super User tag to user view in new portal.

  • Minor bug fixes

April 21, 2016

Features

  • Region now can be set on Line/Conference Bridge.
  • Added localized language support for international customers using the portal web site and voice prompts.
  • Admin Users Customer can now view unavailable lines.
  • Added ability to copy conference link or launch conference after selecting a conference bridge and then selecting the "General" tab. 

Fixes

  • Added filter to prevent recording upload service from creating subfolders (i.e. - folder names containing a '/').
  • Minor bug fixes

April 7, 2016

Features

  • Increased functionality and stability

Fixes

  • Added ability to select extensions in Line Dial Plan as the next step for 'If no answer, send to:' or 'If call fails, send to:' scenarios.
  • Resolved issue with inline call filter editing where description was not always being saved.
  • Minor bug fixes

March 2016

  • Calling to Brazilian cell phones can be enable by giving the user Long Distance dialing permissions
  • Resync icon updated to be more consistent with the old portal. Note: resync will only be allowed for phones that allow this feature, and have a currently online associated extension.
  • Added ability to copy conference link or launch conference after selecting a conference bridge and then select general tab.
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