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By default, the voicemail system will play an automated message (e.g. "The person at extension # is unavailable." ). If this is not desired, various greeting types can be recorded for the extension.  

1. Access the voicemail menu.

2. Press 0 for Mailbox Options.

3. Record the desired greeting type:

a. Press 1 to record an Unavailable Message — This is the default and most common greeting used for a voicemail box.

b. Press 2 to record a Busy Message — This alternate greeting can be recorded for system admins to use in a dial plan.

c. Press 3 to record a Name — This greeting plays the recorded name followed by an automated message (only plays if no unavailable message exists). 

d. Press 4 to record a Temporary Message — When recorded, this message overrides any other voicemail greetings. In order to remove a temporary message it must be deleted.

4. Follow the voice prompts to accept, review, or re-record the recording.

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